Refund Policy
At Tech Integrators, we strive to provide high-quality SaaS solutions that meet your business needs. However, we understand that situations may arise where you may need to request a refund. Please review our refund policy below:
1. Free Trial & Demo
We encourage all users to take advantage of our free trials and live demos before purchasing any subscription.
Once a subscription is purchased, refunds will be subject to the conditions outlined below.
2. Eligibility for Refund
Refunds may be considered under the following conditions:
Billing Errors: If you were charged incorrectly or for a duplicate transaction, please contact our support team within 7 days of the transaction.
Service Issues: If the software is not functioning as promised and our technical support team is unable to resolve the issue within 14 days, you may be eligible for a partial or full refund.
Cancellation Before Renewal: If you cancel your subscription before the next billing cycle, you will not be charged for the next period. However, no refunds will be provided for the current billing cycle.
3. Non-Refundable Cases
Change of Mind: Refunds are not provided if you decide you no longer need the service after purchase.
Usage-Based Plans: Refunds are not applicable for one-time or pay-as-you-go services.
Violations of Terms: If your account is terminated due to a violation of our terms of service, you are not eligible for a refund.
4. Refund Process
To request a refund, submit a request via email at support@tech-integrators.com with details of your transaction and reason for the request.
Our team will review the request within 5-7 business days, and if eligible, the refund will be processed within 7-10 business days using the original payment method.
5. Policy Updates
Tech Integrators reserves the right to update this refund policy at any time. Any changes will be reflected on this page, and continued use of our services will imply acceptance of the revised policy.
For any questions, please contact us at support@tech-integrators.com.